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Frequently Asked Questions
Everything you need to know about ordering, delivery and caring for your handmade pieces. Tap a question to see the answer.
How do I place an order?
Add the pieces you love to your cart, go to checkout, and enter your name, phone number and address. We’ll confirm your order with you on WhatsApp or phone before we start making it.
Which payment methods do you accept?
Cash on Delivery, or bank transfer. If you pay by bank transfer, please send a screenshot of your receipt with your order number on WhatsApp, and we’ll dispatch once it’s confirmed.
How much is delivery?
A flat Rs 250 per order, anywhere in Pakistan. It’s added automatically at checkout. See our Shipping & Delivery page for details.
How long will my order take?
Each piece is handmade, so please allow up to 10 working days for us to make and pack your order, then 3–5 working days with the courier, depending on your city.
Can I order a custom piece?
Yes! Message us on WhatsApp with your idea, a name, colours or a reference photo, and we’ll let you know what’s possible, along with the price and timeline.
Will my piece look exactly like the photo?
Very close, but not identical. Every piece is made by hand, so small differences in colour, shape or size are natural and part of what makes it unique.
What if my item arrives damaged?
Message us on WhatsApp within 2 days of delivery with photos and an unboxing video, and we’ll replace or exchange it at no extra cost. See our Returns & Exchanges page.
How do I care for my pieces?
Keep jewellery away from water, perfume and lotions, and store it in a dry pouch when you’re not wearing it. Wipe magnets, key chains and bookmarks gently with a soft, dry cloth.
Do you deliver outside Pakistan?
Not at the moment. We currently deliver only within Pakistan.
still wondering?
Ask us anything
If your question isn’t here, send us a message and we’ll be happy to help.