Damaged or wrong item

If your item arrives damaged, or you received the wrong item, contact us on WhatsApp within 2 days of delivery with photos and an unboxing video. We’ll replace or exchange it at no extra cost.

What we can’t accept

• Change-of-mind returns on custom or personalised pieces.
• Items that have been used, worn or damaged after delivery.
• Claims made without an unboxing video, or after 2 days of delivery.

Handmade differences

Because every piece is made by hand, small differences in colour, shape or size from the photos are natural. They’re part of the charm, not a defect.

Refused parcels

Please only place an order if you intend to receive it. Refusing a Cash on Delivery parcel causes us a loss on delivery charges, and we may not accept future Cash on Delivery orders from the same number.

How to reach us

Message us on WhatsApp or email nishaornaments26@gmail.com with your order number, and we’ll help you as quickly as we can.